Superintendent

This Superintendent position oversees the planning, scheduling, dispatching and supervision of the staff and resources of a large geographically remote office/specific worksite to meet the of customer service requests. The role involves ensuring all logistics issues from the initial work request to the closing of the work order are performed efficiently, and ensures the accuracy of customer invoicing, employee compensation and resource utilization. The position looks for opportunities to convey Tacten’s vision to be a trusted partner by reducing the client’s overall cost to operate and improve customer satisfaction.

Position Details:

• Start Date: August 24, 2026
• Shift: 5/2 rotation, 10-hour days
• Applicants must be local to Fort McMurray, AB

• Oversee the effective deployment of staff and resources in support of timely and effective customer service
• Responding to verbal and electronic service requests
• Completing work orders that accurately document customer requirements
• Balancing the work demands and customer needs to efficiently plan and schedule employee work assignments
• Ensuring employees possess the skills and expertise needed to perform the available work
• Selecting individuals for specific training and development opportunities to improve functional utilization
• Ensuring employees are provided with all necessary tools and equipment to perform the work
• Providing employees with clear communications/information regarding their work assignments
• Tracking service/work orders, reviewing DTR’s and ensuring invoices appropriately capture costs
• Ensuring collective agreement provisions are consistently applied in the employee/client interaction

• Understanding and knowledge of Tacten’s range of technical services and variety of service lines provided in order to appropriately deploy resources
• An understanding of clients’ technical needs to effectively fulfill service requirements
• Knowledge of equipment needed to perform specific tests and inspections
• Knowledge of the applicable collective agreements to ensure compliance with terms and
• Effective supervisory skills
• Solid interpersonal and communication skills to effectively manage a broad range of internal and external contacts
• Proficiency in use of Microsoft Outlook, Word, and Excel
• Excellent problem solving and conflict resolution skills to manage difficult customer interactions
• Strong organizational and prioritization
• Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren/Tacten Safety and Quality Management Systems, policies and procedures.

The strength of Tacten lies in its outstanding people. As a rapidly growing, intensely innovative, international public held company, the opportunities to pursue challenging and diverse career development paths are vast.

Complemented by an attractive hours-based benefits program, Tacten offers extensive training, courses and progression opportunities. Working on a variety of projects across industries such as Oil and Gas, Civil, Construction and Engineering, we can ensure your career stays diverse, interesting, and safe!

Join our team at Tacten and embark on a rewarding journey where you will contribute to the company's growth and success while advancing your career. Apply now to be part of our dedicated team of professionals.

For 20 years, Tacten has been leaders of innovation in delivering an integrated industrial services model based on composite crews, multi-disciplined trades, certified IRATA personnel and customized access optimization programs to industry’s largest clients in the world’s harshest environments.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Tacten employs dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.

Please note we will consider accessibility accommodations to applicants upon request.

The company utilizes AI enabled tools to organize candidate responses. These tools may be used in the screening or assessment of applicants.